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Anecdotal Evidence

The real stories we hear from people

• Large numbers of participants report in the second session of the workshop that what they have learnt in the first session really works with their customers. These are the stories that report the small interventions these staff make with their customers and the difference this makes in the business.
• Anecdotal evidence further indicates that the way people communicate with family and friends in their private life also improves. Participants report that using these practices at home brings greater satisfaction to many of their relationships.