Internal Customers

At a workshop for local body employees I invited participants to share with the group moments when they have had difficulty responding to abusive or distressed customers. They immediately focused on internal customers and proceeded to give many examples of interactions with fellow workers which they found difficult. Together we were able to explore ways of responding and gaining confidence to deal effectively with many types of angry customers including ‘passive aggressive’ and outright rude colleagues.

biting laptop
complaining donkeky