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Specialised

We are the NZ experts in this area of training.

• We specialize in this one area of customer service, so that you get the very best training for your work force.
• We use highly skilled facilitators who are used to dealing with emotional expression and with people in learning situations so that anything that is raised in the workshop can be effectively dealt with.
• We have no more than 12 people per group so that each person can explore real issues for them in a supportive and challenging environment.
• We work with your people and their experience of your customers, we identify when they get stuck and what they need to do differently
• We view customers as buyers who right now have a big problem which they can’t express in any other way. This means your staff generate a more positive view of angry and aggressive customers.
• We tailor the workshop material to address the kinds of customers you meet in your business.
• We incorporate your mission, vision and values and other customer service policy or training resources you have into our programme so that the TUF programme clearly supports your business goals